PayPal, Mastercard, Visa and payment by instant bank transfer.
Your credit card will be charged immediately when you place your order. The amount will appear on your credit card as "CGSMARTHOME".
We regularly offer discounts to our customers. Visit www.chuango.de and our social media channels to find out if there is a discount in your region.
Shipping & Delivery
Unfortunately, you cannot change your shipping address or shipping method after you have placed an order.
The order is immediately forwarded to our delivery partner and can no longer be changed in our system.
After your order has been shipped, you will receive an email confirmation with a link/code to track your shipment.
You can usually find tracking information in your shipping confirmation, which you received by e-mail.
Shipping providers vary by region. We choose the shipping service provider that is common in your region. Currently we work with UPS.
Please contact our customer service at email@example.com.
If you have received a defective or damaged product, you may request an exchange or a full refund. If the outer packaging is damaged, please take photos to document the damage.
1. Please contact our customer service department immediately at firstname.lastname@example.org to inquire about a return or exchange. 2. Chuango Support Team will then send you a return number and shipping label to return the product. 3. Return the product in its entirety, including any original or accessory parts. Upon receipt of the returned product, you will receive a confirmation email. 4. Once the product has been inspected, you will receive a further confirmation email along with your replacement product. If you have requested a refund, you will receive your credit on the card you used to make your purchase.
We will refund the purchase price and the original shipping cost of the product. For more information, please see our general terms and conditions of sale.
Germany, Spain, France and Italy.
Germany: Standard shipping 4,90 € Free standard shipping for orders over 35 €
Italy, France and Spain: Standard shipping 7,90 € Free standard shipping for orders over 150 €
You will receive your order within 2-3 business days in Germany or 3-6 business days for all other countries, except in case of unforeseen force majeure.
We offer a 14 day money back guarantee. The 14 days start when the package is delivered. Contact email@example.com to request a refund.
We reserve the right to charge for missing accessories or missing parts of the product via the payment method used. For more information, please see our terms and conditions.
If it is not a qualitative problem, the customer will cover the costs.4,9 Euros will be charged in Germany.